NOIE Online Service Delivery Seminar - some notes

[David Goldstein <goldstein_david@yahoo.com.au>]

Hi all

>From Tom Worthington on another mailing list I am on...

Cheers
David
NOIE ran a seminar "Maximising the Opportunities of on-line services 
delivery", Wednesday 13 June 2001 in Canberra. According to the
program 
the 
presentations will be available at: 
http://www.govonline.gov.au/projects/strategy/seminars/June2001/13june.htm

Topics were:

* Development of the Antarctic Research Application System,
Australian 
Antarctic Division;
* Electronic filing system and the virtual courtroom-aspects of the 
Federal 
Court's eCourt Strategy;
* Lodgment of electronic claims for payments and tax invoices at the 
Office 
of Hearing Services;
* Online registrations and payment process: progress report, Public 
Service 
and Merit Protection Commission; and
* Development and integration of the Defence Automated Travel System,

Department of Defence.

Some points from presentations: The eCourt strategy for the Federal
Court 
is particularly significant 
<https://www.efiling.fedcourt.gov.au/fedcourt/WelcomeToFedCourtEFS.htm>.

It 
should lay to rest any question that on-line processes and
e-documents are 
legal.

Steve Hicks gave an excellent very down-to-earth presentation on 
electronic 
clams at the Office of Hearing Services 
<http://www.ohs.health.gov.au/hear/elect.htm>.

The Public Service and Merit Protection Commission gave a poor 
presentation 
of an on-line registration system. It wasn't clear what the system
was 
for. 
The claim that there had been savings by cancelling outsourcing of 
services 
and bringing the work in-house was a brave one to make, given this is

contrary to government policy. As well as not providing useful
content, 
the 
speaker had difficulty working Powerpoint, which lowered the
credibility 
of 
the presentation. They need to attend my "Tips and Traps With
Electronic 
Presentation Tools" lectures at ANU:
http://www.tomw.net.au/2000/pt.html 
;-)

My ex-collogue Mandy Cramer in an amusing and informative talk
reminded 
the 
audience that the Defence Department is essentially half the
government. 
Some new acronyms are: DIE (Defence Information Environment), DOSD 
(Defence 
On-line Services Domain) and the DMSE (Defence Management Systems 
Environment).

The, by now familiar, large pack of material was handed out:

* Guide to Minimum Website Standards: 
http://www.govonline.gov.au/projects/standards
* Better Practice Website: 
http://www.govonline.gov.au/projects/strategy/better_practice/
* Improving and Updating Online Action Plans - A 10 Point Checklist: 
http://www.govonline.gov.au/projects/strategy/actionplans.htm
* Solutions Exchange: http://www.govonline.gov.au/solex/default.htm
* Commonwealth Agency Website and Internet System Security Checklist:

http://www.govonline.gov.au/projects/standards/security%5Fchecklist.pdf

After my visit to the UK and Sweden
<http://www.tomw.net.au/2001/inet/> I 
realize just how far ahead Australia is of most of the world with 
e-government. It is unfortunate that NOIE doesn't make these seminars

available outside Canberra.


Tom Worthington FACS tom.worthington@tomw.net.au Ph: 0419 496150
Director, Tomw Communications Pty Ltd ABN: 17 088 714 309
http://www.tomw.net.au PO Box 13, Belconnen ACT 2617
Visiting Fellow, Computer Science, Australian National University
Publications Director & Past President, Australian Computer Society
--------------------------------------------------------------------
Internet Mobility, 20 June, ANU: http://www.tomw.net.au/2001/inet/ 


=====
David Goldstein
2/3 Belmont Ave, Glen Iris 3146, Australia
email: Goldstein_David@yahoo.com.au
phone: +61 3 9885 0601 (home)
       +61 418 228 605 (mobile)

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